Alaska Airlines Non Flying

Company Name: Alaska Airlines
Position: Board Room Concierge (Anchorage, AK)
Description: Job ID: 20645
Location: Anchorage, AK
Full/Part Time: Part-Time
Regular/Temporary: Regular

REPORTS TO
Supervisor, Airport Club Room

PAY
Starting Wage: $15.24 per hour

ALASKA AIRLINES' STORY
Alaska Airlines is one of the most respected names in
aviation and flies throughout its namesake state and the
Lower 48, as well as to Hawaii, Canada and Mexico. Our
roots date to 1932 and are symbolized by the Eskimo
painted on the tails of our aircraft. Guided by what we call
the "Alaska Spirit", we pride ourselves on providing a
lifeline to remote communities while delivering renowned
service to everyone we fly. This commitment has brought
us national and international recognition: Alaska has
ranked "highest in customer satisfaction among traditional
network carriers" in J.D. Power and Associates' North
America Airline Satisfaction Study for the past three years.
We've also been honored with a variety of awards by
readers of Travel + Leisure, Conde Nast Traveler, USA
Today and others. Alaska is the dominant West Coast
airline and, together with its sister carrier Horizon Air, flies
to more than 90 destinations. The two airlines are
subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with
annual revenues of $3.5 billion.

POSITION INFORMATION
KEY RESPONSIBILITIES
- Provide an inviting and comfortable environment for
members and guests
- Establish rapport by personally greeting each guest
- Prepare food, beverage, and liquor service for members
and guests
- Promote Alaska Airlines products and services
- Respond to and resolve customer inquiries, assist
customers with necessary travel arrangements (seat
assignments, check-in service, reservations, hotel, rental
car arrangements), prioritize members' needs and
requests in a tight time frame
- Identify creative solutions to handle unhappy or
mishandled passengers
- Process new member enrollments and renewals
- Other duties as assigned
- Embody the Alaska Spirit and conduct oneself with
Professionalism, Integrity, Resourcefulness, and Caring

QUALIFICATIONS
- High school diploma or equivalent required
- Must be at least 21 years old
- Must be authorized to work in the U.S.
- Two years of customer service or community service
experience required
- Minimum 1 year executive club room experience
preferred
- Computer experience, including familiarity with Image
and Solar required
- Strong marketing, sales, management, or customer
services experience preferred
- Type at least 25 WPM required
- Able to project a professional image and be
approachable with strong social skills
- Able to be articulate and able to effectively communicate
with confidence
- Able to learn and operate a computerized reservation
system
- Able to multitask while working under pressure
- Able to make quick, sound decisions in a challenging
and varied work environment

THE LOCATION
The location for this position is in Anchorage, Alaska.

OUR CULTURE - ALASKA AIRLINES
For eligible employees, our company offers a unique total
rewards package that few companies can match,
including insurance coverage for medical, dental and
vision care, 401(k) retirement savings plans, monthly and
annual incentive bonus plans, time off and a generous
employee travel program. Each day, we are guided by our
core values of Professionalism, Caring, Resourcefulness,
Integrity and Alaska Spirit at work and in our communities.
Alaska Airlines also fosters a diverse and inclusive culture
and is an Equal Opportunity Employer.

POSTING INFORMATION
Please apply on or before: April 22, 2011

Address:


Telephone: N/A
Fax: N/A
Direct Link: https://careers.alaskaair.com/Alaska-CareerOps.asp