Virgin America

Company Name: Virgin America
Position: In-Flight Base Supervisor
Description: Airport Location: San Francisco - SFO
Country: United States
State: California
City: San Francisco

Meet Virgin America:
Virgin America is a brand new airline dedicated to making flying
good again. VA incorporates the Virgin Brand’s world-renowned
customer focus and distinctive style, to create a high-value, low-
fare airline that offers more: more fun, more options, more
comfort, more entertainment and more value.

Are you Virgin enough? Virgin America loves team members with
the thirst and creativity to make this the most wowed airline in the
sky. In return, we promise to make this a company where inspired
people like you will always thrive.

Main Areas of Responsibility
• Support In-Flight Team mates.
• Monitors performance, appearance and compliance with
procedures and standards prescribed by the company.
• Investigates complaints and job performance discrepancies and
takes corrective action when necessary.
• Provides guidance and support to the In Flight Team mates and
Team Leaders in addressing their role.
• Ensures understanding of job-related information by observing In
Flight Team mates and In Flight Team Leaders while on duty and
by conducting one-on-one discussions.
• Works in-flight as a qualified In Flight Team mate/In Flight Team
leader when necessary.
• Handles special projects of a miscellaneous nature and assists
Base Manager as appropriate.
• Performs administrative duties and prepares reports on activities
and discussions.
• Performs as a liaison with local and system departments, i.e.,
OCC, Guest Services, CSS, Flight Ops and Catering.

Skills & Abilities Required
Minimum 2 years experience
• In Flight or Guest Service experience in a leadership role
• Effective communication skills
• Basic computer literacy and comfort with technological learning

Job Requirements (e.g., travel, must be able to lift 50 pounds, etc.)
• Excellent interpersonal skills, delegation, and initiative
• Independent judgment and decision making
• Strong oral and written communication skills
• Willing to travel
• Demonstrated attention to detail and ability to meet deadlines
• Prior In-Flight or guest service experience
• Must be able to successfully complete in-Flight Training
• Ability to troubleshoot
• Authorized to work in the United States
• Requires rotating of shifts and days off

Professional Certifications and Education Required

Direct Link: https://www.virginamerica.apply2jobs.com/index.cfm?fuseaction=mExternal.returnToResults