Instructor Virgin Atlantic

Company Name: Virgin Atlantic Airways
Position: Cabin Crew Service Training Instructor (UK)
Description: Ref 66050
Location Crawley, West Sussex
Contract Type Secondment

Job Details
Salary: £26 000
Contract Type: 9 month secondment

Working Hours: Mon-Fri between the hours of 0900-1730 (some
flexibility required)

Location: The Base

Closing date for applications: Friday 23 April 2010

Role Purpose

To design, deliver and evaluate customer service and promotional
training for new and existing Cabin Crew.

Responsibilities

Deliver training sessions to new Cabin Crew.

Impart procedural and behaviour based training to ensure new
Cabin Crew have the necessary skills and knowledge to perform in
their role.

Represent the company and serve as a role model for its Brand
Values at all times, imparting the brand to course delegates.

Ensure the Basics of training are delivered brilliantly and the 6
keys are delivered at all times.

Create an environment that is conducive to learning for all learning
styles, and where new Crew can get the most benefit from their
training.

Ensure course delegates learning needs are identified and
achieved through relevant discussion.

Establish effective relationships with course delegates and
colleagues, to ensure an open and honest environment is
maintained to promote learning.

Provide support and welfare to course delegates, assisting with
issues that may arise from starting a new role and relocating.

Deliver both motivational and developmental feedback to course
delegates based on both performance and behaviour.

Maintain confidentiality and integrity at all times.

Ensure own knowledge of Cabin Service procedures is up to date
at all times, and that any changes are communicated in a timely
manner when relevant.

Assist in organising and hosting Wings evenings on a rostered
basis.

Deliver Customer Service, procedural and Recurrent training to
existing Cabin Crew of all ranks

Deliver VIP (Virgin Induction Programme) to new employees from
across the organisation

Deliver the key message of the BBMT initiative in a positive and
motivational manner.

Deliver key business messages to a remote workforce in order to
educate and engage them in the current business climate.

Create an environment that is open and honest, and is conducive
to discussion and exploration of the key BBMT and consistency
messages.

Ensure any feedback or suggestions made by a course delegate is
passed on to the relevant area(s) of the business in an appropriate
and timely manner.

Undertake office based project work and take responsibility for
certain training modules

External Training/Revenue Generation

To be involved with external training and revenue generation as
directed by the service Training Manager.

Ensure close working relationships with Facilities and
Organisational Development are maintained where necessary.

Actively contribute to the content and delivery of external training
and revenue generation activities

Administration and planning

Complete a course preparation checklist before each training
course to ensure that facilities, resources and guest speakers are
in the right place at the right time.

Ensure Certificate of Competencies (if applicable) are completed
correctly and in accordance with laid down procedures.

Maintain cooperation and effective relationships with the
administration team at all times.

Ensure any changes are communicated in a timely and appropriate
manner.

Ensure all facilities and resources are left tidy and in working order
after every training session.

Ensure any broken or damaged resources are reported
immediately, and follow up to ensure all is rectified.

Fly as a member of Cabin Crew, and as part of the normal Crew
complement

Serve as a point of reference to other areas of the business

Keep own technical and professional expertise at the highest level

Be prepared to answer questions or queries relevant to Cabin
Services procedures from other areas of the business

Represent the Service Training Department at meetings relevant to
your area of expertise

Ensure any of your feedback or suggestions based on experience
and observations are passed on to the relevant area(s) of the
business in an appropriate and timely manner

Requirements

Good standard of education, with the ability to articulate, both
written and verbally

Previous training experience is essential

Training qualification (CITP/TAP) highly desirable although not
essential

Experience of operating as Cabin Crew

A passion for customer service

Computer literacy

Full understanding and appreciation of every aspect of Cabin
Service procedures

Well organised, with the ability to be flexible and adaptable

Good sense of humour with the ability to form and maintain
effective relationships with a diverse range of people

Ability to motivate, support and coach course delegates

Support and where necessary communicate business changes and
decisions, being mindful of the “bigger picture” at all times

PC literacy, including knowledge of Word, Powerpoint

Proven coaching and feedback delivery

Thorough knowledge of Virgin Atlantic Cabin Services procedures
and policies


Address:


Telephone: N/A
Fax: N/A
Direct Link: http://gs19.globalsuccessor.com/fe/tpl_virgin01.asp?s=CehSkQDwEdBJmIjYkvMlYjfQbYpeTa&key=68826552&c=234134864056&pagestamp=sexftgvyekuaiecxpi