World Airways Manager

Company Name: World Airways
Position: Sr. Manager, Inflight Services Operations (Peachtree City, GA)
Description: (WOA# 6-10)

Please fill in the information online and use the navigational
buttons to continue.

POSITION: Sr. Manager, Inflight Services Operations
GRADE: 12
DEPARTMENT: Inflight Services
DATE POSTED: February 11, 2010
LOCATION: Peachtree City, GA
TYPE: Regular Full-time
POSITIONS AVAILABLE: 1
CERTIFICATES/LICENSES: N/A

I. SUMMARY

Under minimal supervision, this position is responsible for
managing the World Airways Flight Attendant employee group,
including the management and professional development of the In-
Flight Supervisory staff.

II. ESSENTIAL DUTIES AND RESPONSIBILITES

Manages the activities of the In-Flight Supervisors including
scheduling, ongoing coaching, development and performance
management.

Monitors In-Flight Supervisor flying and manages operational
activities, including reviewing all Supervisor flying and trip reports,
reviewing In-Flight Reports from In-Flight Service Managers, and
identifying operational concerns. Ensures follow-up and resolution
of operational issues.

Manages disciplinary and administrative hearing process and
maintains accurate records of hearings, System Board of
Adjustment decisions and arbitrations and grievances.

Resolves disputes involving Flight Attendants and Schedulers via
access to Freedom System Manager (telephone recording system)

Departmental responsibility for monthly and permanent base
swaps, flight attendant seniority list, job shares, leave of absence,
and other IBT contractual requirements.

Reviews and approves non-automated Flight Attendant Special Pay
Requests and administrative expense statements for accuracy and
cost center coding.

Responsible for the In-Flight Newsletter

Serves as a member of the Companys Flight Attendant Grievance
Committee.

Acts as the departmental liaison with Human Resources.

Develops and coordinates Flight Attendant recognition programs

Creates, manages and establishes routine upkeep guidelines for In-
Flight personnel files to ensure compliance with legal and
contractual requirements.

Oversees In-Flight initiatives assigned to Supervisors and devises
action plans.

Develops and implements procedures to track the reduction of
Flight Attendant lost time due to illness, injury and missed trips.

Departmental responsibility for the In-Flight Service Manager
program.

Coordinates preparation of departmental budget in concert with
Senior Director.

Travels with crews on World Airways quarterly.

Acts as Department Head in absence of the Senior Director In-
Flight Services.

Performs other duties as assigned by the Senior Director In-Flight
Services or other Senior Management staff.

III. QUALIFICATIONS

A. Education and/or Experience

Bachelors Degree with 8-10 years in-flight service experience or
Masters Degree with 6-8 years in-flight service experience (or
equivalent combination of education and experience).

Minimum of 4 6 years in-flight managerial/supervisory experience.

B. Knowledge/Skills/Abilities

Excellent oral and written communication skills.

Solid leadership skills, including persuasion/negotiation skills.

Strong interpersonal, analytical and problem-solving skills.

Excellent Organization and time management skills

Strong coaching and counseling skills

Labor Relations knowledge

Proficient in Microsoft Word, Excel. Powerpoint, and Publisher.

C. Travel Requirements

Occasional Traveler (5-20% travel): The incumbent will be
required to travel on occasion. Trips may require air travel and/or
overnight stay away from home for one or more nights.

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://www.worldairways.com/company-career.php