PSA Airlines

Company Name: Mesaba Airlines
Position: Manager, Inflight Base (LGA)
Description: Location: LGA - LaGuardia, Queens, NY
Job Code: M118
# of openings: 1
Description

Manager, Inflight Base

Reports To:
Manager, Inflight Services

Summary:
Provide leadership, planning and management of flight attendants to ensure the safe and successful completion of all Mesaba flights.

Essential Functions:
Personal Excellence

* Possess an ability to self-manage and organize workload providing motivation, support and report activities to director as necessary.
* Treat all individuals with fairness and respect and act in accordance with expressed standards.
* Maintain and display commitment to company values.
* Maintain high standards of integrity.
* Portray a high level of poise and confidence and maintain composure in all situations.
* Display a high level of self-discipline and motivation in all situations.
* Operate effectively in an environment with frequent changes, as well as occasional stressful situations. Must work constructively in these situations while maintaining a positive attitude.

People Excellence

* Establish, support and maintain agreements between AFA and department through effective interaction with union representatives.
* Promote and maintain open lines of communication with all Flight Attendants and Director.
* Oversee flight attendants’ probationary periods and ensure standards of operation are met.
* Manage flight attendant performance, including dependability and attendance, injury reporting, customer interactions, and inflight operational performance and conduct quality assurance audits.
* Thoroughly conduct internal investigations.
* Communicate effectively, verbally and in writing, within multiple functions and occasionally across the department. Some external customer, vendor, manager and/or regulatory official communication may be required.
* Listen, understand and negotiate within multiple functions and occasionally across the department.
* Provide effective direct and indirect team leadership across multiple functions to attain goals and deliver results.
* Build and maintain a collaborative and engaged environment within the function by providing positive, encouraging and informative input/feedback.
* Recruit, hire, train and/or develop staff within the function to ensure all direct reports are adequately and properly trained for their duties and responsibilities. Establish career paths for staff development, set skill depth and provide on-the-job training as needed.
* Prepare measurable function goals and objectives to meet all position objectives, as well as department and division goals. Take corrective action as necessary on a timely basis and in accordance with company policy.
* Establish and maintain internal and external relationships and networks within the function that promote effective achievement of primarily operational and some strategic objectives.

Business Excellence

* Remain fully informed on all updated company policies, procedures and Federal Aviation regulations.
* Ensure Flight Attendant compliance with established company, division, and FAA policies and procedures to ensure consistency with all service and safety standards.
* Identify functional needs and goals, as well as operational concerns.
* Establish objectives/initiatives to achieve base and division goals, and ensure optimum use of resources to remain within established budgetary guidelines.
* Work to resolve problems while ensuring all policies and procedures are properly adhered to.
* Oversee liquor fund monitoring and collection process.
* Oversee the administration of random drug testing.
* Maintain proficiency as a line Flight Attendant and act as flight attendant to cover critical staff shortages.
* Assess situations using advanced skills or integrate multiple alternatives to reach timely and appropriate solutions.
* Manage function problems and projects to resolve issues, aggressively pursuing the function’s business objectives.
* Manage function activities to ensure business objectives are met on time, within budget and with maximum accuracy and quality.

Strategic Excellence

* Acquire and apply new and innovative approaches within the function.
* Effectively translate ideas into actions within the function and advance them within the department.
* Effectively prepare the function for the future while maintaining current success and momentum.
* Effectively lead change within the function, applying a disciplined approach to change, building commitment, and creating an environment where people take calculated risks.

Qualifications

* 5 – 8 years of experience in inflight operations, or 2 – 3 years experience as a qualified Flight Attendant. (Required)
* High School Diploma, GED or equivalent. (Required)
* No licensures or certification required; (Required)
* General business knowledge required; (Required)
* Additional Qualifications
o Basic computer skills, to include proficiency in MS Office products. (Required)
o Flight Attendant qualification highly desired. (Required)
o 2 years experience managing people. (Preferred)
o Some college coursework. (Preferred)


Working Conditions

* Office environment, gate operations and aircraft.

Working Hours

* 8:00 AM - 5:00 PM Monday-Friday or as needed to meet operational requirements. On-call 24 hours per day/7 days a week.

Training Requirements

* On the job training.



Address:


Telephone: N/A
Fax: N/A
Direct Link: https://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=MESABA&cws=1&rid=1777