Royal Jet UAE

Company Name: Royal Jet
Position: Cabin Crew (Abu Dhabi, UAE)
Description: Date Posted: 2010-12-01
Ref. JB1154814

JOB PURPOSE
To deliver a high standard of customer service and safety
on board all Royal Jet aircrafts contributing to consistent
service excellence.

DUTIES AND RESPONSIBILITIES

1. Provide a safe environment for Guests and Cabin Crew
onboard through safe work practice and adequate SEP
knowledge

2. To be contactable during duty days and display evident
of satisfactory attendance record in order to avoid
disruption to flight operations

3. Perform onboard service in accordance to Royal Jet
service process and standards, to maintain the highest
level of Customer Service

4. Maintain onboard equipments in terms of quality and
quantity, particularly when the aircraft is away from base, in
order to reduce costs associated with breakages and
losses

5. Understand, anticipate and deliver the highest level of
service to all Guests by availing all their requests in a
timely manner and maintaining integrity, confidentiality and
professionalism at all times.

6. Maintain valid passport, visas, GCAA License and
Medical licenses.

7. May be required to take on supervisory responsibilities
as required by the company.

Skills
Minimum Qualifications, Experience, Training, Knowledge

- 23 years of age (minimum hiring age) and 35 years of
age (maximum hiring age)
- 2 years experience with an International Airline, including
First Class/Business Class or Private VIP Charter
experience
- Previous Catering/ Hotel/ Hospitality/ Customer Service
- Previously completed SEP and Aviation health training
- Previously completed Ab-initio Cabin Crew training
- Hospitality training (desirable)
- Catering training (desirable)
- Flying License
- Good command in English Language, additional
language will be an advantage
- Understands the value of exceptional customer service,
safety and aspects of life as a Cabin Crew member in a
non-scheduled operation
- The ability to work under pressure and to be flexible, and
understand the goals of the Company
- Excellent interpersonal and communication skills

COMMUNICATION AND WORKING RELATIONSHIPS

Liaises with Purser, Director Services and Cabin Crew,
Product Development, Training and Standards Manager,
Catering Manager, Operations, other crew members,
External and Internal Customers such as, Onboard
Customers and GFCC, Rostering, Catering, Engineers,
Dispatchers, Commissary Services and Dry Stores

KEY DIMENSIONS AND RELATED RESULTS

To consistently maintain the highest level of service
excellence in a continually changing environment.
To perform well under pressure, successfully prioritize and
complete multiple tasks whilst at the same time meeting
customer demands.
To show diplomacy and tact in all types of situations and
varying circumstances

OPERATING ENVIRONMENT

Meeting the high expectations of Royal Jet VVIP’s in a
continually changing environment.
Maintain harmony within a multi-cultural team of Cabin
Crew.
To achieve and consistently maintain daily service
excellence and to understand and anticipate VVIP needs.

JOB SPECIFIC COMPETENCIES

- Customer Service Excellence
- Personal Presentation and Attitude

Education
- Educated to a minimum of high school standard

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://careerroyaljet.bayt.com/en/job/?xid=1154814