Thomas Cook UK

Company Name: Thomas Cook Airlines
Position: Cabin Crew - Newcastle
Description: Cabin Crew - Newcastle (2011)-02476

Description
Job Title: Cabin Crew (Fixed Term contract - Summer
2011)

Location: Various

Salary Range: £ Competitive, plus a flying allowance and
sales commission

Overview of Main Responsibilities and Duties (Purpose of
job):

Cabin Crew are the face and personality of our business
and so play a vital part in establishing how we're seen by
the millions of people Thomas Cook Airlines flies around
the world every year.

You'll have a high level of personal presentation, with
excellent communication skills and boundless energy and
enthusiasm. You'll be flexible, attentive to customer needs
and prepared to work hard, and of course you'll have a
great personality.

In return for your hard work and dedication Thomas Cook
Airlines offer a competitive salary, an hourly flying
allowance and sales commission on all goods sold
onboard. Other benefits include discounted travel
opportunities, a stylish uniform and if you drive, we'll pay
for your parking when you're working.

As all of our cabin crew will testify - this is not just a job, it's
a way of life. Forget nine to five - this is worlds apart from
that.

Our flights depart around the clock, seven days a week,
and because you could be flying to Tenerife at 5am on a
Tuesday morning, or to Turkey at 11pm on a Saturday
night, you'll find yourself with spare time during the week.
You will be able to go shopping when the shops aren't
busy, meet your friends for lunch or go to the gym before
the evening rush.

Life is always varied when you work as cabin crew and
you'll find you make friends for life. You'll meet new
customers every day and the skills you will learn in training
will enable you to deal confidently with the variety of
situations you will encounter.

Training

On joining, you'll benefit from one of the best training
programmes in the industry. The initial course, which is
designed to provide you with all of the knowledge and
skills required to enable you to deliver the highest
standards of safety and customer care, lasts between four
and five weeks and will normally be held at your home
base.

The course demands a high level of commitment and you
should keep your evenings free as homework forms an
integral part of your training. With exams in all subjects
throughout the course, be prepared to study hard!

Once you've passed your initial training, your first flight will
be as an 'extra' crew member, assisting the working team
onboard before you become a full member of the cabin
crew team yourself, and your performance will then be
regularly assessed during the course of your employment
with us.

Selection Process

Our selection process consists of the following stages:

•Screening of your application form. If you meet our
essential criteria, your application will be retained on file
and we'll invite you as soon as we can to invite you to an
assessment centre - subject to places being available

•Assessment Centre - a 2.5 hour assessment event,
consisting of a number of short tests and exercises. If you
are successful at this stage, you will be invited to a final
interview

•Final Interview - to be held separately to the assessment
centre, and if successful you will be placed on hold for
when a position arises

Please note, if successful after the final interview - no offer
of employment will be made until our Summer 2011
vacancies have been finalised.

Qualifications

Essential Criteria
a) The minimum age for this role is 18.
b) You must be between 5'2" (1.58m) and 6'3" height, with
weight in proportion to enable you to wear the standard
crew safety harness.
c) You must be physically fit and a confident swimmer, you
must be able to swim 25 metres unaided.
d) You must have a minimum of 6 months customer
service experience.
e) You must be a holder of a full UK/EEA passport that
permits unrestricted travel worldwide, and be able to live
and work in the UK without restriction.
f) We operate flights 24 hours a day, 365 days a year, and
you must be willing to work on any day of the year or at any
time of day and be willing to accept roster changes at short
notice.
g) A high standard of personal presentation is essential.
Please be aware that no visible tattoos are allowed.
h) You must be fluent in English - both spoken and written.
i) Successful applicants must live within 90 minutes from
their base airport.
j) Successful applicants will be asked to provide a
continuous 5 year referencing history that is satisfactory to
both Thomas Cook Airlines and the relevant airport
authority.

Education & Qualifications
•Educated to GCSE standard or equivalent is preferred

Competency

Customer Focused
•Consistently provide a professional service that exceeds
customer expectations
•Demonstrate the ability to recognise and anticipate
individual customer needs
•Display a genuine, natural, respectful and willing
approach to each and every customer
•Take responsibility for own personal development by
seeking feedback from others and acting upon it

Communication
•Possesses excellent social skills
•Quickly build rapport with customers and colleagues
•Ability to adapt communication style to suit different
customer types

Results Orientated
•Contribute to achieving airline profit
•Achieve sales and service targets
•Display a passion for achieving set goals and targets

Team Orientated
•Offers assistance and encouragement to other team
members
•Shows initiative in the bounds of authority
•Ability to carry out own responsibilities without the need
for direct supervision

Resilient
•Remains calm and self controlled when under pressure
•Reacts well to change
•Stays positive despite setbacks
•Keeps difficulties in perspective

Reliable
•Recognises importance of own contribution to company
performance
•Demonstrates organised and planned approach to time
keeping
•Doesn't let others down

Personal Qualities
•A high standard of personal presentation is essential
•No visible tattoos or body piercings (other than ear
piercings)

Primary LocationNorth East
Schedule Full-time

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://www.thomascook.com/recruitment