manager World Airways

Company Name: World Airways
Position: Senior Manager, In-Flight Services Operation (Peachtree City, GA)
Description: SUMMARY:

Under minimal supervision, this position is responsible for managing the World Airways Flight Attendant employee group, including the management and professional development of the In-Flight Supervisory staff.

RESPONSIBILITES:

* Manages the activities of the In-Flight Supervisors including scheduling, ongoing coaching, development and performance management.
* Monitors In-Flight Supervisor flying and manages operational activities, including reviewing all Supervisor flying and trip reports, reviewing In-Flight Reports from In-Flight Service Managers, and identifying operational concerns. Ensures follow-up and resolution of operational issues.
* Manages disciplinary and administrative hearing process and maintains accurate records of hearings, System Board of Adjustment decisions and arbitrations and grievances.
* Resolves disputes involving Flight Attendants and Schedulers via access to Freedom System Manager (telephone recording system)
* Departmental responsibility for monthly and permanent base swaps, flight attendant seniority list, job shares, leave of absence, and other IBT contractual requirements.
* Reviews and approves non-automated Flight Attendant Special Pay Requests and administrative expense statements for accuracy and cost center coding.
* Responsible for the In-Flight Newsletter
* Serves as a member of the Companys Flight Attendant Grievance Committee.
* Acts as the departmental liaison with Human Resources.
* Develops and coordinates Flight Attendant recognition programs
* Creates, manages and establishes routine upkeep guidelines for In-Flight personnel files to ensure compliance with legal and contractual requirements.
* Oversees In-Flight initiatives assigned to Supervisors and devises action plans.
* Develops and implements procedures to track the reduction of Flight Attendant lost time due to illness, injury and missed trips.
* Departmental responsibility for the In-Flight Service Manager program.
* Coordinates preparation of departmental budget in concert with Senior Director.
* Travels with crews on World Airways quarterly.
* Acts as Department Head in absence of the Senior Director In-Flight Services.
* Performs other duties as assigned by the Senior Director In-Flight Services or other Senior Management staff.

QUALIFICATIONS:

Education and Experience:

* Bachelors Degree with 8-10 years in-flight service experience or Masters Degree with 6-8 years in-flight service experience (or equivalent combination of education and experience).
* Minimum of 4-6 years in-flight managerial/supervisory experience.



Knowledge, Skills, and Abilities:

* Excellent oral and written communication skills.
* Solid leadership skills, including persuasion/negotiation skills.
* Strong interpersonal, analytical and problem-solving skills.
* Excellent Organization and time management skills.
* Strong coaching and counseling skills.
* Labor Relations knowledge.
* Proficient in Microsoft Word, Excel. Powerpoint, and Publisher.

Travel Requirements:

* Occasional Traveler (5-20% travel): The incumbent will be required to travel on occasion. Trips may require air travel and/or overnight stay away from home for one or more nights.


Address:
World Airways, Inc.
Attn: Human Resources
101 World Drive
Peachtree City, GA 30269
USA

Telephone: N/A
Fax: N/A
Direct Link: https://home.eease.com/recruit2/?id=491663&t=1