Emirates

Company Name: The Emirates Group - Emirates Airline
Position: Cabin Crew Manager (Dubai)
Description: Job Reference: CCM/CF/15137
Posted: 09 Jun '10 • Closing: 22 Jun '10
Department: Services Delivery
Company / Division: Emirates Airline
Location: Dubai, United Arab Emirates

The Emirates Group is a highly profitable business with a turnover
of approximately US$ 12 billion and over 40,000 employees. The
Group comprises of Dnata, the successful Airport Ground Services
and Travel Industry division, and Emirates, the Group's rapidly
expanding and award winning international Airline. Emirates global
network now sees it flying to over 100 destinations across 6
continents, operating a modern fleet of over 130 wide-bodied
aircraft. Today the Airline has orders worth over US$ 58 billion for
170 more of the latest aircraft, with plans to operate to many more
destinations in the months and years ahead. Essential to our
continued business success as we expand will be the ongoing
employment of high quality people to join our multi-cultural team
of over 150 nationalities.

Dubai, a tourism centre and modern cosmopolitan city with high
standards of healthcare, education and leisure pursuits for
residents offers those we hire one of the most desirable lifestyle
locations in the world. In addition to lifestyle and tax free salary
benefits, the Emirates Group also offers professional development
opportunities to help employees develop new skills and grow their
careers successfully. Discover your future!

The Position:
The role is primarily responsible for providing proactive and
customer focused front-line management to a large multi cultural
and largely absent Cabin Crew workforce. Role holders have direct
responsibility for managing ongoing crew performance and
motivation through personal contact and the consistent application
of corporate policies and agreed Service Delivery (SD) standards.
Role holders are expected to create internal customer service
excellence throughout the Cabin Crew Team, which will motivate
them to deliver a high standard of service on board.

Job Outline

Work together as a cohesive team of Cabin Crew Managers,
presenting a united management response to situations and
policies. Constantly liaise (within and across team) on issues,
provide updates on situations, agreeing solutions to problems and
gain collective buy in on the implementation of standards to ensure
consistency.

Implement the practices and procedures identified by the Manager
Cabin Crew (MCC) team on crew productivity (specifically
sickness/absence), performance and behaviour managing crew to
agreed standards. Where appropriate identify and recommend
standard/policy improvements to MCC where current practices are
falling short of meeting the SD business needs.

Provide a central focus for on going one-to-one communication and
feedback for crew. Raise awareness on SD objectives, agreed
standards and requirements, corporate polices and procedures.
Conduct group awareness sessions and workshops and hold
presentations (for own and other CCM's teams) to keep crew
updated on issues.

With the MCC, set clear assessment criteria and documentation for
on-board appraisals. Guide the Pursers and Senior Flight
Steward/ess in carrying out the appraisals ensuring quality and
consistency of reporting. Analyse individual cases and trends in
performance. Ensure both good and poor performance is identified
and communicated in a proactive and timely manner. Manage
under-performers through the capability/disciplinary process and
reward and recognise good performers, in line with agreed
standards and consistent with the action of other CCMs.

Ensure Ab-initio crew are welcomed to the Company and
introduced to SD objectives and expectations. Ensure clear and
consistent standards of performance are set and crew are
supported in achieving the standards where appropriate. Conduct
probationary assessments and determine suitability for continued
employment. Refer cases of non-confirmation of probationary
period to MCC.

Identify crew/staff development needs through ongoing dialogue
and annual PM Appraisals. Provide guidance where appropriate and
liaise with Cabin Crew Training where training/development is
required. Follow upon whether development needs have been met.

Retain ownership for the progress and actions of all crew incidents
where other support departments (EAC, HR, Safety, Clinic etc) are
involved, e.g. long term sick cases, industrial injuries, medical,
welfare, disciplinary cases etc. Solutions may not be at the
discretion of the role holder, however they are expected to drive
through the progress/interaction with support depts and take
ownership of the process and ongoing communication with the
crew.

Investigate passenger complaints and determine the root cause of
complaints. Follow up with the crew, guiding and recommending
improvements to prevent re-occurrence, recommending
training/development etc or taking remedial action, as appropriate.

Liaise with Ops Centre Manager and Duty Managers on crew
performance and attendance issues originating at the Operations
Centre. Investigate all Flight Reports of performance or
behavioural incidents reported either onboard or down route.
Follow up with the crew concerned and take appropriate action.

Initiate and manage the Peer Support facility for crew involved in
incidents, as part of the SD Critical/Safety Incident Stress
Management programme. Critically investigate both the incident
and the way the CISM programme was handled. Draw conclusions
and make recommendations to improve internal processes.

Salary & Benefits:

We offer an attractive tax-free salary, paid in Dirhams, the local
currency of the UAE. The Dirham is linked to the Special Drawing
Right of the International Monetary Fund and it has been held
constant against the US dollar since the end of 1980 at a mid-rate
of approximately US$1="Dh3.66." Besides generous travel benefits
normally associated with an airline, this managerial role also has
excellent leave and health care packages, accommodation, power
and water paid for, along with transport benefits, life insurance and
other employee benefits making the role attractive to high
performers. By viewing the 'Dubai Lifestyle' section in the careers
website you can also consider the many benefits of Dubai as a
location to live and work in

Experience and Qualifications:

Degree with 8 years experience, 3 of which should be at a
managerial level preferably in a major airline or Hospitality /
Service Industry.

Experience of managing large work groups

Experience directly managing 50+ people

Experience

Hospitality. Other 8+ Years

To Apply:
To express your interest in the above vacancy please apply on-line
by clicking below, and complete our application form. We will then
consider your application and contact you should we wish to
shortlist you for an interview. Should you not receive an invitation
for an interview within 5 weeks please assume that on this
occasion you have been unsuccessful. We will retain your details
for 12 months unless advised otherwise and re-consider you for
future opportunities as they arise. Please also note that if you are
not shortlisted you can also update your application at anytime and
apply for other opportunities. Thank you for your interest in a
career with the Emirates Group

Address:


Telephone: N/A
Fax: N/A
Direct Link: https://ekgrpapplications.emirates.com/Careersonlineapps/JOB_VACANCIES/JobVacancies.aspx