VIP Lebanon

Company Name: Betts Recruitment Ltd
Position: In-Flight Services Manager, VIP/Charter Operation (Lebanon)
Description: Having secured a number of Board Executives for our Client, we’re
now working closely with them to develop their growing Management
Team. This VIP Operation is based in Beirut and is extending its
current business across Europe, the Middle East and Asia. They
now plan to add an In-Flight Services Manager to the Team.

The Position
The position of In-Flight Services Manager aims to ensure that
the products and services provided by the Group are fit for their
purpose and meet quality standards and client expectations. The
In-Flight Services Manager coordinates the activities required to
meet this aim. He monitors and advises on how the quality
management system is performing and publishes data and reports
regarding Group performance against set indicators.

He will liaise with Managers and staff throughout the
Organization to ensure that the QA/QC system is functioning
properly. Where appropriate, he will advise on necessary changes
and their implementation and provides training, tools and
techniques to enable others to achieve the desired level of quality.

Key Duties and Responsibilities
• Set QA/QC compliance objectives and ensure that targets are
achieved
• Evaluate in-flight service manual and recommend service quality
improvement plans.
• Establish in-flight service evaluation methodology to ensure
consistent and outstanding in-flight product
• Perform regular in-flight audits, review inspection data,
create corrective action plans, maintain quality records and
train employees on quality procedures
• Based on the results or variations observed in the flight
audits, revise and adapt, together with the Head of Cabin, the
in-flight service manual according to processes observed onboard
• Introduce and implement passenger surveys to enhance the
in-flight service process
• Report on quality performance trends to Management including
major issues which could affect business performance
• Set standards for selection of third party providers
(restaurants/catering, taxi service, etc.)
• Negotiate agreements with service providers (e.g. car hire,
catering etc.) in coordination with the procurement department
and follow-up with the Deputy CEO to obtain his/her approval of
these service agreements
• Ensure quality/price standard
• Form a committee consisting of Head of Cabin, Head of EVP and
yourself in order to ensure seamless service standards
• Supervise Department performance against pre-set goals to
ensure that progress is being made and that collective action, if
necessary, is taken
• Oversee and approve Department personnel actions including
performance appraisals, disciplinary actions, and interviewing
candidates for employment; supervise the daily activities of
division staff including, but not limited to, effective
delegation of assignments and developing work schedules
• Provide leadership and training to accomplish the Group’s goals
and objectives
• Maintain the human resource objectives of the department to
ensure employee motivation, training and development, as well as
wage and benefit administration and compliance with established
labour laws
• Create a work environment that minimizes turnover and maximizes
retention
• Stay updated with all quality control methods and techniques
through reading, attending seminars and training workshops
• Display a high degree of professionalism and integrity as
befitting a member of Management
• Maintain knowledge of Group policies and procedures

Who will they hire? Knowledge Skills and Experience Required
You should have expertise within IFSM in a VIP, Private or Royal
Family operation and especially offer:
• A sound knowledge of VIP catering
• IFE knowledge and experience
• The ability to work with multi-cultural ground and flight staff
• Extensive experience with VIP customers
• Experience in airline safety and service procedures
• A positive and patient approach, allowing you to deal with
difficult situations
• Respect for Client’s privacy in all matters
• Strong HR skills and experience
• Good leadership and staff motivation skills
• Excellent analytical and reporting skills

To Progress your Application
Please send the following information to
Candidates@BettsRecruitment.com
• An up to date copy of your CV/Resume (if you have not already
done so)
• Our Clients always appreciate a recent head & shoulders
photograph, so please include one if available

Selection/Interview Process
The Betts Team review, shortlist and recommend Candidates to our
Client. From these recommendations, our Client will then invite
their own shortlisted selection of Candidates to attend an
Interview, the format of which will be advised as we progress.

We will make sure you receive feedback about your application as
soon as possible.

Address:
Attn:Fiona Betts
Betts Recruitment Ltd
Fairlawn House
125 Marshalls Road
Raunds
Northamptonshire
NN9 6EY
UK

Telephone: +44 1933 625700
Fax: +44 1933 625707
Direct Link: http://www.bettsrecruitment.com/index.php/jobs?task=view&id=11