Southwest Supervisor BWI

Company Name: Southwest Airlines
Position: Flight Attendant Supervisor (Baltimore, MD)
Description: Job Code:
SU61
City:
Baltimore
State:
MD
Country:
United States of America
Category:
Airport Positions
Description

WORK ACTIVITIES/CONTEXT:

Responsible for all essential functions of an Inflight Supervisor, which includes but is not limited to:

Responsible to qualify and maintain all the active requirements of a Southwest Airlines Flight Attendant.

Must attend required Leadership Training on an annual basis (i.e. Recurrent Training, Drug & Alcohol training, CISM training, or others).

Participates in the Flight Attendant interview process.

Responsible for counseling behavioral issues, conducting F/A file reviews, documenting appropriate F/A files.

Ensures recognition and appropriate documentation of positive performance such as Flight Attendant Company Anniversaries, Commendation Letters, and all Special Recognition Awards.

Responsible for review/follow-up of probationary peer evaluations, and monitoring Probationary Flight Attendant performance.

Participates in new-hire Base Orientations.

Participates in base functions (Ronald McDonald Dinner; Leadership Luncheon; Message to the Field).

Responsible for attendance and documentation of weekly Staff Meetings.

Responsible for weekend and evening Supervisor-On-Duty coverage on rotating basis.

Responsible for all duties relating to a Concourse Supervisor, Customer Service Supervisor, Office Supervisor on a rotation basis.

Must maintain awareness of all Company printed material and Union publications.

Must maintain a working knowledge of their designated Flight Attendants' performance and attendance issues, as well as contractual information / interpretation.

Must maintain a working knowledge of the current Collective Bargaining Agreement.

Must be able to meet any physical ability requirements listed on this description.

May perform other job duties as directed by Employee's Leaders.
Minimum Requirements

BASIC QUALIFICATIONS:

High School diploma, GED, or equivalent education required.

Must be at least 20 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

EDUCATION:

High School diploma or equivalency required.

College coursework or degree would be an asset.

Must have successfully completed or must be able to complete the Southwest Airlines Flight Attendant Initial Training program.

WORK EXPERIENCE:

Supervisory experience with Southwest Airlines or from past employment would be an asset.

PHYSCIAL ABILITIES:

Must meet all the all qualifications as outlined in the Flight Attendant position analysis.

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Must be able to comply with Company attendance standards as described in established guidelines.

Ability to type and/or use computer keyboard with sufficient speed and accuracy to meet demands of job.

Must be able to operate multi-line telephone with sufficient courtesy and speed.

Must be able to master several software packages.

Must possess strong organizational skills.

Must have ability sufficient to handle and resolve personnel issues.

Must be decisive, show attention to detail, be able to meet deadlines and work flexible schedule.

Must be able to communicate effectively with Internal Customers, both face to face and through written communication.

Job duties include, but are not limited to: detailed work, confidentiality, reading documents, problem-solving, mathematical ability, verbal and written communication, customer contact, multiple concurrent tasks and constant interruption.

Must be aware of hazardous situations and be able to provide a leadership role in an emergency as needed.

Must be able to work well with others as part of a Team.

Must demonstrate SWA Culture on a daily basis.

OTHER QUALIFICATIONS:

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.


Address:
Southwest Airlines Co.
People Department
P.O. Box 36644
HDQ 4HR
Dallas, TX 75235-1644

Telephone: N/A
Fax: N/A
Direct Link: https://www.swajobs.com/ci20/index.jsp?applicationName=swaExtCI&locale=en_US&seq=jobBid&postingId=30522340