World Airways Supervisor

Company Name: World Airways
Position: Supervisor, Inflight Services
Description: WOA# 43-10)

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POSITION: Supervisor, Inflight Services
GRADE: 15
DEPARTMENT: Inflight Services
DATE POSTED: June 7, 2010
LOCATION: Peachtree City, GA
TYPE: Regular Full-time
POSITIONS AVAILABLE: 1
CERTIFICATES/LICENSES: Flight Attendant Certification

I. SUMMARY

Under general supervision this position is responsible for
routine supervision of the Flight Attendant group, including
participation in procedure/policy development, enforcement and
the administration of disciplinary action and commendation as
appropriate.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises all World Airways’ flight attendants.

Provides administrative direction and coordination of the
monthly scheduling of all online Supervisors as directed by the
In-flight management team.

Monitors absenteeism by diligent use of Absenteeism Control
Program as described in the Flight Attendant Manual.

Monitors Flight Attendant Status Report by running absentee
report from AIMS in coordination with crew scheduling and
payroll, reviewing for accuracy.

Investigates and follows up on Flight Attendant and Supervisor
Trip Reports and distribute copies to all affected departments.

Reviews Special Pay Requests (SPR) when necessary forwarding to
appropriate department for approval or denial.

Reviews all expense reports for completion and accuracy. If
acceptable, forward to Sr. Manager of In-flight Services
Operations for approval.

Investigates disciplinary cases and determine course of action
with HR and Inflight management.

Attends and moderates all disciplinary hearings involving
Flight Attendants in your assigned group.

Updates, files and maintains all Flight Attendant departmental
personnel files.

Coordinates with crew scheduling to assist crews and schedulers
as issues arise.

Coordinates with Training Department to meet Flight Attendant
FAA requirements.

Provide assistance to Flight Attendants inquiring about uniform
replacement items.

Coordinate with, investigate, and follow up with appropriate
departments, i.e. Finance, Crew Travel, to resolve financial
issues relating to Flight Attendant credit card usage,
misunderstandings or airfare banking discrepancies.

Coordinates with, investigates, and follows up with financial
monthly audit reports as they pertain to the Flight Attendants.

Coordinates with and assists Department Assistant with the
assembly, sorting and copying of monthly Flight Attendant bid
packages.

Travels a minimum schedule of 2 months with crews to interact
and ensure consistent compliance with grooming, attendance and
passenger service policies.

Alternates 12-hour shifts in the Operational Control Center
(OCC) with other Inflight Supervisors.

Alternates the “duty phone” for one week every 5-7 weeks
providing 24/7 contact with the scheduling department to
resolve online Flight Attendant issues.

Performs all other administrative duties as assigned by In-
flight management

III. QUALIFICATIONS

The qualifications listed below represent the credentials
necessary to perform the essential functions of this position.
To be successful in this position, an individual must be able
to perform each essential duty satisfactorily. Reasonable
accommodation may be made to enable individuals with
disabilities to perform the essential functions.

A.Education and/or Experience

•Bachelor’s Degree in Business Administration or related field
with four to six years related experience (or equivalent
combination of education and experience).

•Minimum of two years supervisory experience required.

•Minimum of five years experience as a Flight Attendant; to
include Flight Attendant qualification. Must possess thorough
knowledge of FAA Regulations.

•Experience with Flight Attendant union contracts.

•International experience is preferred.

B.Knowledge/Skills/Abilities

•Strong knowledge of FAA requirements and must become
proficient with regard to Company Policies, Procedures and IBT
contractual requirements.

•Strong negotiation and persuasion skills in an effort to lead
teams and influence others.

•Customer service orientated with the ability to stay attuned
to customer needs and expectations.

•Strong communication skills (verbal, non-verbal, and written).

•Solid ability to understand and communicate within a technical
or specialized subject-matter, particularly as it pertains to
In-flight policies and union contractual procedures.

•Must have the ability to take initiative on a given task or
project and persist with the project to its completion.

•Strong coaching and counseling skills

•Ability to identify problems, their sources, and their
potential solutions while continuing to successfully conduct
day-to day operations without interruption.

•Must have a strong command of reasoned, measured decision
making based upon analyzing the pros and cons of each potential
decision to be made.

•Must possess a strong ability to multi task and manage one’s
own time.

•Proficient with Microsoft Office applications.

IV. WORKING CONDITIONS

A. Travel Requirements

•Regular Traveler (20-50% travel): The incumbent will be
required to travel on a regular basis. Trips will require
international air travel and/or overnight stay away from home
for one or more nights.

B. Physical Demands

•This position requires the ability to perform general office
functions, including lifting work files up to ten pounds.

C. Work Environment

•Must be flexible and able to adapt to a challenging and
regularly changing environment based on the demands of the
operation. Must be self-motivated in a team-oriented
environment. Willing to think and work ‘outside the box’.

V.CERTIFICATIONS
•Flight Attendant Certification required.

•Must be willing to attend Flight Attendent “Initial Training”.

Address:
World Airways Corporate Offices
101 World Drive
Peachtree City, GA 30269-6965
USA

Telephone: N/A
Fax: N/A
Direct Link: http://www.worldairways.com/company-career.php