Mesaba

Description
Mesaba Airlines, a wholly owned subsidiary of Delta Air Lines, is seeking customer service oriented, dependable professionals to join our Memphis, TN based Flight Attendant team. Our employees are proud to provide safe and reliable air transportation serving Delta Air Lines routes.

Mesaba Airlines offers competitive wages, health/dental insurance, 401(k), paid training and a team-oriented environment. We also offer free and reduced travel privileges on Mesaba, Delta and several other airlines!

FLIGHT ATTENDANT

JOB OBJECTIVE

Responsible for the safety and service of passengers on board Mesaba Airlines aircraft and compliance with all Company policies, procedures and Federal regulations. Maintains a high level of energy while working independently and in a team environment. Represents Mesaba Airlines in a positive manner in all interactions.

SPECIFIC DUTIES AND RESPONSIBILITIES
Achieve and maintain FAA flight attendant certification and perform duties as a flight attendant.
Maintain reliability and on-time departures to support airline operational performance.
Adhere to established uniform and appearance guidelines.
Project a professional image and attitude that commands respect for the position and Company.
Perform basic procedures of check-in, pre-flight, boarding, pre-departure, inflight, and arrival per safety and service standards.
Maintain all safety related functions while on duty including; passenger safety demonstration, emergency equipment verification, securing the aircraft cabin, and handling any aircraft emergency.
Handles passenger situations using leadership skills per Company guidelines in situations including medical events, special needs customers and security situation.
Maintain the Company cleanliness focus by inspecting, grooming and maintaining aircraft cabin interior.
Ability to handle customer service challenges per departmental customer service standards.
Comply with departmental procedures for on board food and beverage service, sales and deposit requirements.
Assist customers as needed with location for carry-on luggage to meet Federal regulations.
Perform other duties as assigned.
ESSENTIAL JOB SPECIFICATIONS

Minimum Education and/or Experience Required:
High school diploma or equivalent
Previous public contact/customer service experience preferred
Must be 21 years of age
Skills Required:
Possess good verbal communication skills
Must be able to read, write, and speak the English Language
Customer service abilities
Working Conditions:
Primarily on the aircraft in a pressurized cabin environment
Varied locations including airports, hotels, crew rooms, ramp areas and domiciles
Working Hours/Schedule:
Must be willing and able to work a variety of days and shifts including mornings, evenings, nights, weekends, and holidays
Must be able to maintain the minimum required monthly flight hours
Must be able to be away from home for extended days at a time
Training Requirements:
Able to successfully pass FAA approved flight attendant training program
Able to successfully pass Inflight Operating Experience training (IOE) on board the aircraft
Able to successfully pass FAA approved flight attendant annual recurrent training program
Able to successfully pass any additional required training per Company and/or FAA
Other Requirements/Qualifications:
Have sufficient vision and ability to safely perform the essential functions of the position
Height is less than 6 feet tall
Must possess a valid Passport
Have not been convicted of a DWI/DUI in the past 10 years or have obtained a waiver.
Authorization to work in the United States
Must be able to fulfill a Federal Aviation Administration (FAA) required ten-year work history and a fingerprint criminal background check
Must be able to pass FAA pre-employment and random drug tests
Must be able to lift 35 pounds on a repetitive basis
Must be able to stand and walk continuously during work shift
Must be able to bend and twist frequently while handling luggage, beverages, and snacks
Must be able to reach up to 65 inches tall with both arms
Must be able to have a knuckle to knuckle arm span of 57 inches or greater
Must be able to endure repetitive variances in altitude and cabin pressure
Must be able to push and move a beverage or meal cart
Must be able to serve and travel onboard with all in flight food and beverage products
Must be able to work a minimum of 75 flight-time hours per month
Must be able to check and properly use all emergency equipment in the aircraft
Must be willing and able to work a variety of days and shifts including mornings, evenings, nights, weekends, and holidays
Must be constantly alert and have the ability to act in an emergency situation
Must meet FAA requirements of being able to clasp the jumpseat/seatbelt/harness assembly without modification in any manner including use of a seat belt extension to achieve closure.
Must meet Canadian Immigration entry requirements.

PHYSICAL REQUIREMENTS OF POSITION
Activity Seldom Occasionally Frequently Always
Sitting X
Standing X
Walking X
Repetitive Movement X
Lifting/Carrying up to 30 lbs. X
Lifting/Carrying up to 30-50 lbs. X
Lifting/Carrying up to 50-70 lbs. X
Pushing/Pulling X
Speaking X


Items generally lifted and/or carried:Luggage, passenger coats/jackets, beverage supplies, galley supplies, communication equipment/phone.

Items requiring push/pull: Aircraft door latch, open/close door, staircase on aircraft, galley service carts, onboard wheelchair, wardrobe compartments, opening/closing overhead compartments.

OTHER REQUIREMENTS OF POSITION

Activity Seldom Occasionally Frequently Always
Reading, Spelling and Alphabetical Ordering X
Detailed Work X
Confidentiality X
Problem Solving X
Math and Numerical Ordering X
Reasoning X
Verbal Communications X
Written Communications X
Customer Contact X
Multiple Concurrent Tasks X
Constant Interruptions X


Seldom = Less than 25% (0-2 hours)
Occasionally = More than 25% but less than 50% (2-4 hours)
Frequently = More than 50% but less than 75% (4-6 hours)
Always = More than 75% (more than 6 hours)

Hearing with reasonable correction to normal range: Essential _X__ Non-essential___
Seeing with reasonable correction to normal range: Essential _X__ Non-essential___




Address:


Telephone: N/A
Fax: N/A
Direct Link: https://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=MESABA&cws=1&rid=1641