Mesaba Manager

Company Name: Mesaba Airlines
Position: Manager, Inflight Base (MSP)
Description: Location: MSP - Minneapolis, MN
Job Code: M120
# of openings: 1

Summary:
Provide leadership, planning and management of the inflight training and development function, ensuring the highest quality educational process for Flight Attendants and compliance with all Federal Aviation Regulations, DOT regulations and company policies and procedures.


Essential Functions:

Personal Excellence

Treat all individuals with fairness and respect and act in accordance with expressed standards.
Maintain and display commitment to company values.
Maintain high standards of integrity.
Portray a high level of poise and confidence and maintain composure in all situations.
Display a high level of self-discipline and motivation in all situations.
Operate effectively in an environment with frequent changes, as well as occasional stressful situations. Must work constructively in these situations while maintaining a positive attitude.
People Excellence

Conduct staff workshops and meetings.
Ensure company and departmental policies and procedures are consistently adhered to in all classroom settings.
Collaborate with the FAA Cabin Safety Specialist and the Principal Operating Instructor in the ongoing and changing training programs, seeking and receiving FAA approvals.
Communicate effectively, verbally and in writing, within the department and occasionally across the division. Some external customer, vendor, manager and/or regulatory official communications may be required.
Listen, understand and negotiate within the department and occasionally across the division.
Provide effective direct team leadership across the function to attain goals and deliver results.
Build and maintain a collaborative and engaged environment within the function by providing positive, encouraging and informative input/feedback.
Recruit, hire, train and/or develop staff within the function to ensure all direct reports are adequately and properly trained for their duties and responsibilities. Establish career paths for staff development, set skill depth and provide on-the-job training as needed.
Prepare measurable function goals and objectives to meet all position objectives, as well as department and division goals. Take corrective action as necessary on a timely basis and in accordance with company policy.
Establish and maintain internal and external relationships and networks within multiple functions that promote effective achievement of an even mix of both operational and strategic objectives.
Business Excellence

Oversee the Train the Trainer program.
Oversee scheduling of all training events, including recurrent, initial, and re-qualification and train the trainer.
Oversee and develop service training to mirror NWA service standards.
Oversee all instructor research, development, written training modules and manuals and implementation for all flight attendant training programs conforming to Federal Aviation Regulations (FAR), including special projects due to FAR, aircraft type, product, security, directives, service or policy and procedure changes.
Accurately assess and maintain fiscal year departmental training budget based on Flight Attendant training events, staffing needs, and material, equipment and supplies needs maximizing efficiencies.
Author of regulatory controlled Inflight Training Manual curricula. Revise, update and change Flight Attendant Training Programs as required per FARs and 8400.10 guidelines.
Ensure Flight Attendant staffing requirements are met.
Ensure all Flight Attendants meet and maintain qualifications as crew members.
Develop training manuals and workshops.
Directly link the communication of all standards between operations, training and line flight attendants. (Also People Excellence).
Maintain and update the Fight Attendant Training Manual.
Manage and ensure compliance of all Inflight Services Standards.
Audit and evaluate inflight instruction performance and compliance to established program requirements.
Responsible for the purchase of emergency equipment, placement on aircraft, certification, and flight attendant emergency procedures requirements.
Assess situations using advanced skills or integrate multiple alternatives to reach timely and appropriate solutions.
Manage function problems and projects to resolve issues, aggressively pursuing the function’s business objectives.
Manage function activities to ensure business objectives are met on time, within budget and with maximum accuracy and quality.
Strategic Excellence

Acquire and apply new and innovative approaches within the function.
Effectively translate ideas into actions within the function and advance them within the department.
Effectively prepare the function for the future while maintaining current success and momentum.
Effectively lead change within the function, applying a disciplined approach to change, building commitment, and creating an environment where people take calculated risks.

Qualifications:

5-8 years of experience in inflight operations, and 1 - 3 years experience managing people. (Required)
Bachelor's degree in a related field. (Required)
General business knowledge required; (Required)
Additional Qualifications

Advanced computer skills, to include proficiency with MS Office products. (Required)
Broad and in-depth inflight operations knowledge and proven ability to provide technical support regarding cabin safety administration, surveillance, enforcement and certification requirements for an air carrier. (Required)
Excellent written and verbal skills, to include presentation and public speaking skills. (Required)
Previous curriculum design and development experience. (Required)
Previous teaching and/or instructing experience. (Required)

Working Conditions:

Office, Training Center, Hangar, Aircraft and Ramp. Some travel required.

Working Hours:

Shifts vary depending on training schedule.

Training Requirements:

Flight Attendant currency. Instructor currency maintained by regular attendance at workshops to acquire the latest training presentation and delivery techniques. Maintain affiliation with professional training organizations.


Address:


Telephone: N/A
Fax: N/A
Direct Link: https://tbe.taleo.net/NA6/ats/careers/requisition.jsp?org=MESABA&cws=1&rid=1798