Sr manager Hawaiian Airlines

Company Name: Hawaiian Airlines
Position: Sr. Manager InFlight Service
Description: Requisition Number 11-0094
Post Date 1/20/2011
Title Sr. Manager InFlight Service
Department Inflight
City Honolulu
State HI
Part-Time No
Part-Time Weekend No

Description

Lead one of the three teams of Managers; responsible for
one-third of the company's flight attendant staff
Responsible for all operational and employee
engagement metrics for the the whole group
Directly manage performance, development, and
disciplinary issues for assigned Flight Attendants
Manage briefings, gate operations, and Crew Resource
Office - to communicate company policies, procedures,
operational philosophy, and goals
Observe and engage flight attendants onboard Interisland
flights (weekly) and TransPac/Int'l flights (bi-weekly);
communicate any issues as appropriate to Flight
Attendent Managers
Respond to Consumer Affairs letters, investigate Flight
Attendant delays, and follow up on Flight Attendant issues
involving flight attendants in scope of responsibility
Track FA Sick Leave, FMLA, medical certificates, leave of
absences, outside employment, and disciplinary actions.
Act as the Company Representative or Hearing Officer for
disciplinary cases or grievances

Requirements

Basic Requirements
5+ years supervisory or management experience
Demonstrated positive and supportive attitude toward the
Company, the division and its goals
Must be able to prioritize multiple tasks and have excellent
oral and written communications skills.
Excellent interpersonal skills with demonstrated
experience managing people in a positive and supportive
way.
Must be an exceptional communicator (and listener), a
problem solver and change manager.
Must be able to work under pressure of changing priorities
and deadlines.
Must have current computer skills and be proficient in
Microsoft Word and Excel or similar applications.
Ability to exercise good judgment and maintain strict
confidentiality.
Must be able to interface with various levels of
management, the FAA, and professional associates.

Preferred Requirements
Bachelor’s Degree
Supervisory or management experience within in-flight
services

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://www.hawaiianair.com/Aboutus/Pages/Jobs.aspx