Australia

Company Name: QantasLink

Position: Flight Attendants (Australia)

Description: QantasLink is a world class airline that links regional Australia to the rest of the world. Made up of more than 1300 highly trained professionals, QantasLink operates around 2000 flights each week to approximately 38 destinations throughout Queensland, New South Wales, Victoria and Tasmania.Our fleet of modern dependable Dash 8 aircraft are the most advanced turboprop aircraft operating in Australia.We're looking for genuine people who provide outstanding service to our regional customers. At QantasLink, opportunities range from front-line Customer Service staff to operational crew such as Cabin Crew and Pilots. What we offer is an enjoyable, rewarding and inspiring workplace with a closely knit team of friendly, down to earth people who are proud to embrace the spirit of regional Australia. If you're looking for a challenging and supportive environment where you can make a true difference to the customer experience, then we look forward to hearing from you.

About QantasLink Flight Attendants As a Flight Attendant with QantasLink, you will be flying on the latest in Dash 8 turboprop aircraft and play a significant role in our customer's journey. You will operate as either a solo Flight Attendant or as a member of a two person team in the cabin. However, you are always part of a broader team which encompasses pilots, customer service and support teams. As part of the team, our crew are responsible for all aspects of the flight - from ensuring that all regulatory and safety requirements are met; cooperating with other team members from across the airline to meet company goals; to ensuring that the highest standards of customer service are delivered each and every flight! A Flight Attendant's roster will vary every month. Flexibility is a must as you may be faced with last minute changes to your roster and operational delays. Your roster will involve early mornings, late nights, weekends and public holiday shifts, which could be single day duties or trips of two or more days. These days will vary in both length and destinations. QantasLink Flight Attendants need to share in both visions and values that support the business in achieving its goals and objectives. These values encompass embracing the spirit of regional Australia, providing genuine and outstanding customer service and always acting in a way that is safe and in the best interests of our customer.QantasLink Flight Attendants play a significant role in the customer journey, and with that in mind, your presentation and demeanour will always need to reflect the highest standards expected by QantasLink and the team you are working with. QantasLink currently has Flight Attendants based in Brisbane, Cairns, Canberra, Melbourne, Mildura and Sydney. When we recruit new team members, we look for the following:•Excellence in customer service and a passion for positively influencing the customer journey. •An understanding of the needs and comfort of our customers - whether they are regular or first time flyers, or those with special needs. •An ability to build both rapport and trust and be proud of the team you are part of. •A confidence in your ability to be competent in aircraft safety procedures and first aid when needed. •An ability to adapt to any situation that may present itself in a sensible, warm and safe way. •A level of resilience in an ever-changing and evolving industry.If you believe that you have the right attitude and what it takes to succeed in an exciting and ever-changing industry that you would be proud to be part of, then we look forward to hearing from you soon!Essential Requirements •Minimum 18 years of age •Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 6 months validity •Current Senior First Aid Certificate with a validity of 6 months at time of application •Responsible Service of Alcohol 'Statement of Attainment' •Strong commitment to customer service and significant recent experience in a face to face role •An excellent level of health and fitness •Able to swim 50 metres and tread water, unaided, for 3 minutes •Height between 163-183cm Training If you're accepted as a Flight Attendant you will undertake a comprehensive training program that will cover all aspects of the role of a regional Flight Attendant. The training program at QantasLink includes classroom training followed by onboard practical training. Some of the tasks you will be required to perform include:•Lifting a 20kg emergency exit•Swimming and assisting people in the water•Demonstrated use of all emergency equipment•Controlling people in panic situations•Moving disabled people in evacuations•Practical implementation of first aid in an aviation environmentThe Recruitment Process At QantasLink, our recruitment process has six stages. Candidates may progress through any number of stages, however it should not be assumed that completion of any stage within the recruitment process is a guarantee for an offer of employment with QantasLink.Stage 1:Firstly, you'll need to complete an online application. Please ensure that your details are kept up to date and regularly check your e-mail for correspondence from us. Stage 2:You may then be selected to attend a group seminar where you will participate in both team and individual activities.Stage 3:As part of the overall assessment, there is a requirement for all applicants to complete a psychometric profiling assessment. This will usually be completed as part of the group seminar.Stage 4:If successful at the group seminar, you will be invited to attend a panel interview.Stage 5: Candidates who are successful at panel interview will need to complete medical and security checks.All costs associated with the application process are the responsibility of the applicant.Stage 6:Reference checks will be conducted on all candidates. Generally, only previous 'managers' or 'supervisors' of candidates will be accepted as referees.