An Interesting Ground Job

Company Name: Heli-One
Position: Lead Customer Support Representative (Addison, Texas)
Description: Give Your Career a Vertical Lift!
At any given moment, on any given day, a CHC aircraft is in the
air somewhere in the world. Whether we're transporting the men
and women who keep the world's offshore oil and gas flowing, or
taking an injured patient to safety, CHC sets the standard for
safety, customer service, modern aircraft and efficiency. This is a
billion-dollar business built on the foundation of a strong team spirit
in our company and our greatest strength is our motivated and
passionate employees.

The Position
Heli-One, a division of CHC Helicopter, has an opportunity for a
bright team player that is looking for a challenging working
environment and a dynamic team atmosphere. All you have to do
is get on board.
The Lead Customer Support Representative will ensure service
delivery compliance with customer contracts and daily work
direction and supervision of Heli-One on-site staff.

Responsibilities:
-Liaises regularly with customers reviewing aircraft and inventory
part requirements
-Provides daily work direction and supervision of all Heli-One on-
site staff (CSR’s & Technical Records staff)
-Processes customers’ orders in accordance with contractual
obligations
-Liaises with the Key Accounts Manager to ensure the overall
management and performance of Heli-One’s customer account(s)
are executed in accordance with the contractual service
agreements
-Ensures invoicing in accordance with contractual obligations and
maintenance routines.
-Ensures accurate reporting and management of company
property at customer locations
-Records all customer complaints and ensures processing and
timely responses
-Reports non-conformances to customers
-Reports and obtains agreement for any additional maintenance
requirements encountered during work on the customer’s material
-Reports any delay in delivery to the Key Accounts Manager
-Prepares service reports and participates in customer meetings as
required
-Travel, as required
-Other assignments, tasks and duties, as required

Position Qualifications & Experience:

Required:
-A minimum of 3-5 years of relevant experience
-Customer Support experience within a global manufacturing
environment
-Supervisory / Team Leader experience an asset
-Self-motivated and results oriented with a focus on quality
-Excellent listening, verbal and written communication
-Excellent collaborative problem solving skills
-Ability to lead in a rapidly evolving and dynamic environment
-Demonstrated team player with excellent interpersonal skills
-Desirable:Aviation experience

The Benefits
CHC’s employees are rewarded for their dedication and skill. Some
of the benefits available
-Competitive salary
-Comprehensive benefits package

Please apply ONLINE at www.heli-one.ca or www.chc.ca to be
considered for this position.
CHC is committed to equal opportunity employment and invites
applications from all qualified candidates. We thank all candidates
for their interest, however, only those selected for an interview will
be contacted. Sorry, no phone calls please!