Jet Blue Recruiting

Inflight Crew

Position Posted On
10/20/2009

Reference Code
NC51282889-E

Tasks
Position Title: Inflight Crew
I.Position Summary:
Please read if your Passion is People.
Inflight Crewmembers are the ambassadors of the JetBlue Experience,
delivering high-quality care to JetBlue Customers on every flight.
Inflight Crewmembers are responsible for both Safety and Service in the
aircraft cabin. They function effectively in a fast-paced,
multi-tasking work environment, oftentimes during non-traditional
working hours. In times of irregular operations, the Inflight
Crewmembers are the key ingredient in mitigating Customer
dissatisfaction, and thus serve as a very visible JetBlue Representative
in diverse and challenging situations.
II.Essential Functions
-Provides and promotes the various components of our Inflight product,
including beverage and snack service, and onboard sales, including
liquor and premium entertainment
-Responds to a broad range of in-flight emergencies
-Assists Customers, which includes lifting carry-on bags into overhead
bins and assists disabled Customers with mobility
-Consistently provides outstanding customer service
-Performs various duties as outlined in the Flight Attendant Manual
-Continuously stays connected to the Company by reading e-mail, paper
mail, and intranet communications
- Provides high quality service in diverse operating situations
Disclaimer: The above statements are intended to describe the general
nature and level of work being performed by the Crewmember(s) assigned
to this position. They are not intended to be an exhaustive list of all
responsibilities, duties, and skills required of individuals in this
position. Position Expectations may be subject to change as the needs of
the organization changes.

Requirements
Minimum Qualifications:
-High School Diploma or General Education Development (GED) Diploma
-Able to read, speak, write, and understand the English language
-At least twenty (20) years old
-Vision corrected to 20/20
-Two (2) years proven customer service experience
-Able to lift fifty (50) pounds from floor to above the shoulders
-Able to reach six feet three inches (6’3”) without shoes
-Able to be away from home for up to five (5) nights and six (6) days in
a row
-Currently in possession of a valid Passport with the ability to travel
in and out of the United States on a frequent basis
-Able to relocate to within one-hour driving time of assigned domicile
-Able to work varying schedules including reserve duty, weekends,
evenings, holidays, and last minute drafting
-Regular attendance and punctuality
-Organizational fit for the JetBlue culture, that is, exhibit the
JetBlue values of Safety, Caring, Integrity, Fun and Passion
-Well groomed and able to maintain a professional appearance
-Pass a ten (10) year background check and pre-employment drug test
-Legally eligible to work in the country in which the position is
located
-When working or traveling on JetBlue flights, and if time permits, all
capable Crewmembers are asked to assist with light cleaning of the
aircraft
IV.Knowledge, Skills, and Abilities:
-Basic computer knowledge
-Able to care for one hundred fifty (150) Customers and up to nine (9)
fellow Crewmembers/non-revenue travelers
-Able to think outside the box in regard to decision making and problem
solving
-Able to remain calm in a demanding, fast-paced work environment and
take control in unexpected situations
-Able to function effectively with limited hands-on supervisory guidance
-Able to read and comprehend guidance as found in required manuals
-Adherence to JetBlue Inflight Crewmember Uniform Appearance Standards
-Successfully complete JetBlue Airways Inflight Training Program,
including Initial Training and Annual Continuous Education Programs
-Able to make sound decisions quickly
-Able to work as a team to deliver the JetBlue Experience
-Excellent verbal and written communication skills
-Possess a strong passion for quality customer service

Employment Type
Regular

Company