British Airways

Company Name: British Airways
Position: Mixed Fleet Cabin Crew
Description: Ref UKLHR1183
Region UK - Heathrow
Location London - Heathrow
Category Customer Contact

Job Description
Mixed Fleet Cabin Crew

Closing date: 03 February 2011

This is a fantastic opportunity to join our new Mixed Fleet
where you have the chance to excel and be recognised for
your individual contribution as Cabin Crew. If you aspire to
be the very best, you’re customer focused and work well
as part of a team, then this could be the opportunity you’ve
been looking for.

You’ll build on your previous customer service experience
and be encouraged to accept responsibility for the delivery
of excellent customer service on-board. You’ll have the
opportunity to develop new skills, take control of your
career path and be recognised and rewarded for the
outstanding performance you demonstrate.

More details on all of the Mixed Fleet roles can be found on
ba.com/beoutstanding.

Total Reward Package Cabin Crew: c£17,000 - £20,000pa
includes basic salary, elapsed hourly pay and
performance related incentive reward.

Experience:
12+ months customer service experience.

Requirements

Principal Accountabilities
To ensure operational safety, security and health and
safety responsibilities are performed to the highest
standard and are compliant with EU-Ops, BA
requirements and all other relevant legislation
Maintain compliance at all times with SEP/Recency
To deliver world-class customer service style and
standards reporting to the Senior Cabin Crew Member on
the day
To act as a BA Ambassador to crew, colleagues and
customers
To ensure compliance with all corporate policies,
(including uniform and punctuality), local processes,
procedures and relevant legislation, including Dignity at
Work
To work independently, proactively offering support to
colleagues
To build effective working relationships with crew
colleagues and service partners to work as one team
To deliver the crew objectives set by the business and a
personal development plan, developing self-awareness
through 360 feedback

The Individual

Essential Capabilities
Always focused on safety
Passionate about customers and service
Confident in dealing with premium customers
Strong team player, able to communicate clearly and build
relationships with colleagues, customers and service
providers
Effective and confident in prompt decision-making
Able to remain calm and diffuse challenging situations
and resilient under pressure
Demonstrates pride and knowledge of the BA Brand and
understanding of the business objectives and issues
Champions equal opportunities and diversity

Essential Qualifications

To be the legal minimum required age at the time of
application
To be the required height, with weight in proportion, and
must include the minimum reach requirement
To be medically fit to meet regulatory and role
requirements
To have English and Maths to GCSE level or equivalent
To have proven customer service experience
To have a valid EEA passport allowing unrestricted
worldwide travel and the unrestricted right to live and work
in the UK
To be prepared to undergo a Criminal Record Check for all
countries of residence for six months or more in the
previous five years
To be prepared to wear the British Airways uniform to the
required standard and have no visible tattoos or body
piercings

Expertise (Specialist knowledge)
Knowledge of safety procedures, service style and
standards needed to ensure delivery of world-class
customer service.

Your Application

To apply, you will need to successfully complete a series
of multiple choice questions which may take approximately
30 minutes. These questions form part of the selection
process and your responses will be assessed.

The subsequent stage will consist of the following
questions. We have provided these for you to pre-prepare
your answers:

1) Please describe why you are applying for this role and
what attracts you to both British Airways and Mixed Fleet?
(Max 250 words).

2) Give an example of when you have recently delivered
excellent customer service. Please be explicit about the
situation, your role within it and how you knew the
customer was satisfied (Max 250 words).

We will be reviewing applications on an on-going basis
and are planning to assess candidates at our Heathrow
recruitment centre. Please be aware we have limited
assessment slots, so we recommend you submit your
application at the earliest opportunity.

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://www.britishairwaysjobs.com/baweb1/tpl_ba01.asp?s=TPyAxDIfSqHTyVvHqn&jobid=32952,3454682523&key=24818794&c=332302889851&pagestamp=sefvdhmnrviysbgzsz