Hong Kong

Company Name: Hong Kong Airlines
Position: Executive, Cabin Crew (Administration & Operations)
Description: (REF :HKA/COM/0211_9) Department:Service Delivery
Time:11/2/2011

Duties:
· Monitor and evaluate crew performance, including
evaluation for confirmation of appointment and promotion

· Enforce crew discipline and crew counseling

· Maintain and update crew data and relevant
information

· Administer cabin crew uniforms and accessories

· Provide administrative support in terms of visa
applications, permits, crew member certificates, passport
renewal and relevant documents

· Administer crew disciplinary, welfare and
operational matters

· Co-ordinate with other departments in processing
passengers’ feedback (complaints/ compliments)

· Participate in the selection of crew for promotional
and advertising assignments

· Process and follow up on flight reports, liaise
closely on day-to-day operations and on the necessary
crew documentation processing

· Forecast and plan on manpower requirements.
Accomplish crew utilization to the maximum with minimum
disruption

· Liaise with the rostering department for manpower
requirements, cabin crew subsistence, and assignment /
re-assignment of cabin crew for flight duties, special
assignments, etc.

· Ensure fair distribution of flight duties and
allowances through scheduling

· Administer crew annual leave, medical leave, duty
swaps, etc.

· Follow up on the clearance for resignations and
exit interviews

· Develop and monitor cabin crew productivity
indicators

· Collate, analyze and consolidate statistical data or
reports

· Allocate crew mailboxes/ e-mail accounts, etc.

· Plan, organize, communicate and co-coordinate
activities between cabin crew and Headquarters

· Process/ distribute/ follow up with flight reports by
cooperating with concerned parties

Requirements:
· A minimum of 10 years’ airline-related
experiences and 5 years of which in supervisory role

· Experienced in planning, organization and control
of office administration

· Demonstrated leadership, relationship
management and change management experience

· Ability to prioritize and manage resource allocation

· Ability to coach, motivate and develop others

· Outstanding communication skills and
professional work ethic

· Good command of spoken and written English.
Proficiency in Chinese and an additional language will be
an advantage

· Proficient in computer skills, e.g. Microsoft Word,
Excel, PowerPoint, etc.

For interested parties, please send your full resume with
current and expected salary to Human Resources
Manager, Hong Kong Airlines Limited by e-mail
recruit.hr@hkairlines.com (with position applying for and
reference number quoted in the subject).

All applications will be treated in strict confidence and
used for recruitment-related purposes only. Applicants
who are not invited for interview within 8 weeks may
consider their applications unsuccessful.

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://www.hkairlines.com/eng/aboutUs/career.aspx