Hong Kong Executive

Company Name: Hong Kong Airlines
Position: Executive, Cabin Crew (Performance)
Description: (REF :HKA/COM/0211_10) Department:Service Delivery
Time:11/2/2011

Duties:
· Manage and monitor cabin crew’s performance
and development

· Responsible for cabin crew performance
procedures and standards

· Design and develop cabin crew performance
progress manual

· Plan and organize performance evaluation, as well
as to implement performance procedures and policies in
accordance to requirements

· Coordinate with instructors on crew performance

· Review performance to identify areas for
improvement

· Delegate responsibilities of checks/ assessors for
cabin crew assessment

· Research and benchmark trends for improvement

· Form and monitor project teams’ development and
effectiveness

· Benchmark our service quality with other airlines

· Conduct audit flight to monitor service procedures
and standards

· Plan and liaise with the rostering team on
supernumerary flight duties for new and promoted cabin
crew

Requirements:

· A minimum of 10 years’ airline-related
experiences and 5 years of which in supervisory role,
preferably with an international airliner

· Bachelor degree holder or above

· Experienced in planning, organization and control
of performance functions

· Demonstrated leadership, relationship
management and change management experience

· Ability to coach, motivate and develop others

· Ability to work with minimum supervision

· Outstanding communication skills and
professional work ethic

· Good command of spoken and written English.
Proficiency in Chinese and an additional language will be
an advantage

· Proficient in computer skills, e.g. Microsoft Word,
Excel, PowerPoint, etc.

For interested parties, please send your full resume with
current and expected salary to Human Resources
Manager, Hong Kong Airlines Limited by e-mail
recruit.hr@hkairlines.com (with position applying for and
reference number quoted in the subject).

All applications will be treated in strict confidence and
used for recruitment-related purposes only. Applicants
who are not invited for interview within 8 weeks may
consider their applications unsuccessful.

Address:


Telephone: N/A
Fax: N/A
Direct Link: http://www.hkairlines.com/eng/aboutUs/career.aspx